Refund and Returns Policy

Shop with confidence at Natural Teeth Whitening Australia. Our policies ensure you understand your options for returns, refunds, and warranty claims.

Returns Policy
Approval Required: All returns must be approved by management before shipping

Returns Form: Complete a returns form and obtain a returns number

Proof of Purchase: Keep your original order number, invoice number, or receipt

Inspection Timeframe: Report any issues, including transit damage, within 48 hours of delivery

Condition: Returns must be in original, unopened, and unused condition unless deemed faulty

Timeframe: Initiate returns within 14 days of delivery, except for warranty claims

Contact: Send all return requests to enquiries@theonlinebeautywarehouse.com.au

Shipping: Use a tracked shipping method; return shipping costs are not covered for non-faulty items

Return Address:
Natural Teeth Whitening Australia
3/1 Precision Drive, Molendinar, QLD 4214, Australia

Warranty Policy
Standard Warranty: 1-year warranty on all equipment covering defects or manufacturing faults

Extended Warranty: Available for an additional fee; terms provided separately

Inspection Requirement: Items must be inspected within 48 hours of delivery and any faults reported immediately

Exclusions: Misuse, accidents, unauthorised repairs, natural disasters, and normal wear and tear

Customer Responsibility: Shipping items to our repair centre is at the customer’s expense

Covered Shipping: Return shipping within Australia is covered for repaired or replaced equipment

Contact: Send all warranty requests to enquiries@theonlinebeautywarehouse.com.au

Australian Consumer Law Compliance
All returns and warranty claims are handled in accordance with Australian Consumer Law, ensuring fair, reliable, and prompt service.